Project extension | Making the switch to remote interpreting

One-year project extension for a previously funded project.

Making the switch to remote Interpreting

For the past six months, the COVID-19 pandemic has prompted the use of remote public service interpreting (R-PSI), a form of interpreting that was gradually being put into practice in Quebec’s health and social services network. R-PSI refers not only to the use of telecommunication technologies (such as videoconferencing, telephony, and web conferencing) that allow interpreters to deliver their services remotely but also to the specific communication strategies that require proper training. The goal of this study is twofold: 1) to develop two training programs (one for interpreters and one for service providers) as per recent R-PSI management and practice guidelines, and 2) to measure their impact on the satisfaction and collaboration of the professionals involved. The study will primarily ensure quality services for a clientele that is especially at risk, i.e., immigrants and refugees, during the COVID-19 crisis. It will also help ensure that Quebec’s health system makes the transition to R-PSI.

---

Outputs:

• Unknown (2021). Travailler avex des interprètes à distance : les bonnes pratiques [webinar]. Québec, Québec, Canada.

• Unknown (2021). Interpréter à distance au temps de la COVID-19 [webinar]. Québec, Québec, Canada.

• Unknown (June 2022). Unknown [Oral communication]. 1er congrès international de l’EDIQ.