Improving Retention and Well-being of Workers in Linguistic Minority Contexts in Designated Facilities at the CIUSSS de la Capitale-Nationale

The project takes place within the healthcare setting of Jeffery Hale - Saint-Brigid’s (JH-SB), which possesses a rich and unique organizational culture due to its Anglophone heritage. The majority of patients are Anglophone, and workers are required to meet significant language requirements upon hiring. The shortage of healthcare workers in the Capitale-Nationale region is indeed a serious concern, particularly with the addition of this linguistic requirement. Its impact on access to quality services for the Anglophone community is even more concerning because the recruitment pool is narrower than in other healthcare facilities. JHSB institutions must be competitive in recruiting and retaining an adequate and competent workforce to provide safe and quality services to this minority English-speaking population. This increases the risk factors for the sustainable health and well-being of both workers and patients. Human resource management poses a real challenge in terms of strategically and sustainably valuing bilingual staff and demonstrating intercultural competencies. Thus, the study will identify the challenges and strengths of staff retention. Subsequently, the development of solutions, in collaboration with the community, will enable changes in work organization and the resources offered by the environment to allow healthcare workers to better carry out their work activities. These solutions aim to reduce psychosocial risks by increasing recognition and social support, as well as increasing retention and hiring of healthcare workers. The objectives for the English-speaking population are to reduce several negative effects that may arise, such as long waiting times for patients, service disruptions, workload overload, etc.