Psychosocial Service Providers Workbook

The self-study workbook and accompanying video and audio documents present a variety of scenarios based on typical situations involving psychosocial service providers and clients. Language learners who view the videos, listen to the audio exercises and complete the workbook exercises will learn to use appropriate English terms in order to do the following:

• make the initial contact and then create an atmosphere of trust;

• ask questions to identify the client’s needs;

• ask questions to identify symptoms;

• show empathy regarding the client’s concerns;

• make suggestions and create a plan with the client;

• help the client develop coping strategies;

• deal with uncommunicative clients;

• monitor situations and negotiate solutions.