Sustainable Human Resource Management of Health Care Personnel Working in Minority Language Contexts | Comparative phase, Laurentians and Outaouais regions

This project is integrated into another larger one aimed at responding to strategic issues of human resource management (HRM) faced by our health systems serving English-speaking communities and other cultural minorities in Quebec, but outside the Montreal area. Its initial phase takes place in Quebec at Jeffery Hale St. Brigid's Hospital (JHSB; financing obtained from MITACS and pending ethics approval from the CIUSSS de la Capital-Nationale). The present request aims to finance the comparative phase for two regions west of Quebec: the Laurentians and Outaouais. First, the project aims to comparatively report the current endowment processes of bilingual personnel (recruitment, selection, onboarding, and integration) for certain employment categories that are in high demand in Quebec, which include nurses.

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Outputs:

• Paquet-Martel, Racin, & Feillou. (May, 2023). La GRH durable pour l’amélioration de la fidélisation et le bien-être des travailleurs, des résidents et de leurs proches dans les établissements regroupés au CIUSSSCN [Oral presentation]. Congrès de l’ACFAS, HEC Montréal

• Racine et Dioh. (June, 2023). Attraction et rétention du personnel bilingue dans les établissements de santé québécois situés en région : résultats préliminaires d’une étude comparative [Oral presentation]. 2e Congrès international de l’ÉDIQ / 19e Congrès de l’ARIC (Association internationale pour la recherche interculturelle)

• Gestion des ressources humaines (GRH) durable du personnel du milieu de la santé œuvrant en contexte linguistique minoritaire. Page présentant le projet de recherche dans son ensemble, y compris le présent projet. Sur la plate-forme web du Centre d’expertise sur l’adaptation aux communautés d’expression anglaise en santé et services sociaux (ACESS)

Disseminate, promote, mobilize: Planning of knowledge transfer activities for English speakers in long-term care facilities.

As part of an action research process initiated with our partner, the CHSLD St Brigid's Home (SBH), a workshop was organized on November 30 and December 1, 2021, and about forty participants from the residential center (i.e., users and their representatives, caregivers, employees, managers) actively participated. This workshop, brought together all stakeholders to reflect on innovative models of long-term care that could promote the sustainable health of workers, residents and their families. This initiative was a great success and laid a solid foundation for the continuation of the research activities planned with our partner. Following this workshop, a written summary (in French) will be made available, as well as the content of the four conferences held during the first half-day (also in French).

As this activity was held in French, through this funding application, we aim to reach the English-speaking population through knowledge transfer and appropriation initiatives. Given the mission and values of Jeffery Hale Saint Brigid's Hospital, we believe it is essential to reach out to English-speaking participants at SBH, as well as to the English-speaking community served in Quebec City and more broadly in Quebec. This will ensure that the language preferences of the end-users are respected, but more importantly, that they are truly involved in the entire process.

More specifically, the funds from this program will be used to translate the workshop summary from French to English, to prepare written summaries of the four conferences presented the first day, and to accommodate a complementary "world café" type of activity in which English-speaking people will be able to participate more actively, thanks to live interpretation services. This will allow, in the end, to enrich the synthesis already written and produce a new version of it. The results thus disseminated in both official languages will facilitate a greater appropriation of knowledge by all stakeholders in this field, regardless of the language in which they express themselves.

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Outputs:

• Feillou, I., Jauvin, N. (January, 2023). Sustainable Health Development in CHSLDs, an action-research initiative in partnership with CHSLD St Brigid's Home and Jefferey Hale Partners [Invited presentation]. CHSSN, Québec, Canada.

• Feillou, I. (December, 2023). CHSLD: milieu de travail, milieu de vie, milieu de soins. Comment favoriser la santé durable des travailleurs, des résidents et de leurs proches? [Webinaire]. ASSTSAS.

• For more information on this project and to view some of its outcomes, please visit: https://centreexpertiseacess.com/en/sustainable-health-project/