Sustainable human resource management of healthcare personnel working in a minority linguistic context – comparative phase in border regions

This project aims to address strategic human resources management (HRM) issues faced by the part of the healthcare system serving the English-speaking population and other cultural minorities in regions of Quebec outside the Montreal metropolitan area. Its initial phase took place in the Quebec City region at Jeffery Hale - Saint Brigid's Hospital (JHSB), grouped as part of CIUSSS de la Capitale-Nationale, and then has proceeded to a comparative analysis of recruitment processes between CIUSSS de la Capitale-Nationale and CISSS des Laurentides. The present project aims to conduct further comparative analysis between these two establishments and regions of Quebec bordering the English-speaking provinces: Outaouais, Montérégie-Ouest and Côte-Nord. The first objective of the project is to report on the current bilingual staffing process (recruitment, selection, on-boarding and integration) for four job categories in high demand in the Quebec healthcare system, in designated English-speaking facilities. Its aim is to establish the degree of adequacy between published language requirements, initial assessment of candidates and upgrading measures offered to newcomers. Secondly, the project aims to identify HRM practices that can help retain staff working in a bilingual healthcare context. The entire non-agreement-based HRM process will be covered (staff appraisal, skills development, non-monetary recognition), while investigating the potential strategic contribution of the surrounding English-speaking community in this respect.

Sustainable Human Resource Management of Health Care Personnel Working in Minority Language Contexts | Comparative phase, Laurentians and Outaouais regions

This project is integrated into another larger one aimed at responding to strategic issues of human resource management (HRM) faced by our health systems serving English-speaking communities and other cultural minorities in Quebec, but outside the Montreal area. Its initial phase takes place in Quebec at Jeffery Hale St. Brigid's Hospital (JHSB; financing obtained from MITACS and pending ethics approval from the CIUSSS de la Capital-Nationale). The present request aims to finance the comparative phase for two regions west of Quebec: the Laurentians and Outaouais. First, the project aims to comparatively report the current endowment processes of bilingual personnel (recruitment, selection, onboarding, and integration) for certain employment categories that are in high demand in Quebec, which include nurses.

---

Outputs:

• Paquet-Martel, Racin, & Feillou. (May, 2023). La GRH durable pour l’amélioration de la fidélisation et le bien-être des travailleurs, des résidents et de leurs proches dans les établissements regroupés au CIUSSSCN [Oral presentation]. Congrès de l’ACFAS, HEC Montréal

• Racine et Dioh. (June, 2023). Attraction et rétention du personnel bilingue dans les établissements de santé québécois situés en région : résultats préliminaires d’une étude comparative [Oral presentation]. 2e Congrès international de l’ÉDIQ / 19e Congrès de l’ARIC (Association internationale pour la recherche interculturelle)

• Gestion des ressources humaines (GRH) durable du personnel du milieu de la santé œuvrant en contexte linguistique minoritaire. Page présentant le projet de recherche dans son ensemble, y compris le présent projet. Sur la plate-forme web du Centre d’expertise sur l’adaptation aux communautés d’expression anglaise en santé et services sociaux (ACESS)